Can I Return Items Once I have Received Them?

All changes to orders must be received by our customer service team 11:00 EST the business day before your order ships. Call 313-873-8200 for any cancelations or alterations to your order.
Kowalski is not responsible for any delays or cost in the delivery due to incorrect shipping addresses. In the event of inclement weather and/or natural disaster, it is possible that delivery may be restricted or impaired. We cannot assume responsibility in these instances.
Shipping costs are not refundable once a shipment has been received. If you receive a refund the shipping will not be reimbursed. Special cases may call for a refund or partial refund. These cases will be assessed individually by our staff.
Damaged packages or missing shipments should be reported immediately. Please call 313-873-8200 and send corresponding pictures to customercare@kowality.com